# Get more time to pay—without credit impact Life happens. If you’re facing a qualifying hardship, our Relief Plan lets you defer your Possible Loan beyond our always-on, 29-day grace period—giving you the flexibility you need without hurting your credit. ## When you choose Possible Loan, you’re covered: financial relief is available Life’s most difficult situations can create burdens you couldn’t have predicted. If you’re experiencing financial hardship due to a qualifying event and need more time to pay, we may be able to support you with a Relief Plan. Here’s what’s covered. ### Family Tragedy - A death in your immediate family ### Natural Disaster - A FEMA- or state-declared disaster, including tornado, earthquake, fire or flood ### Serious Illness - Expenses incurred from an illness, hospitalization or disability ### Critical Medical Care - Costs related to critical, urgent medical care, including abortion care ### Home Emergency - Expenses from domestic violence, fire or other urgent home crises ### Community Tragedy - A mass casualty incident in your community ### Sudden Loss of Employment/Income - An unexpected change to your income or benefits [Contact us to enroll](https://support.possiblefinance.com/hc/en-us/articles/30101354395789-Contact-Us) ## How it works ### Reach out to us If you are experiencing financial hardship as a result of any qualifying event, let us know. We’ll support you with additional time to pay on top of your Possible Loan grace period. ### Create a plan Our Customer Support team is here to work with you on a Relief Plan ⎯ so you can focus on what matters most. ### Get back on track Once you enroll, we’re here to answer questions regarding your Possible account and how to pay off your loan. ### Watch member stories The Relief Plan came in a very good time where my back was against the wall... I would recommend it to anyone. **Mary** Member Since 2021 It allowed me the time to get everything situated and get back on track with no impact to my credit score. **Newsleen** Member Since 20XX We got hit here by Hurricane Helene. I needed a little extra time to pay and to try to get things together. It was a very stressful time. I’m one of the many Americans who don’t really have that much of a safety net. But the Relief Plan really helped. **Cathy** Member Since 2024 Last year, I had just returned to work after being out of work with breast cancer. The Relief Plan helped me to have a little extra time and I really, really appreciated it. Completely amazing. **Terry** Member Since 2020 ## More Possible Loan benefits you’ll love ### Take your time with installments - 8 weeks. 4 installments. 4 paychecks. Zero worries. [Find out more](https://www.possiblefinance.com/loan/pay-over-time) ### Use any payment method you like - Extra debit cards or even your bank details are fair game—just type in the number. [Check it out](https://www.possiblefinance.com/blog/new-payment-methods-available) ### Move payments—no reschedule fee - Move payments up to 29 days out from the originally scheduled date with no late or reschedule fee. [Explore payment flexibility](https://www.possiblefinance.com/loan/flexibility) ## Frequently asked questions ### How does the Relief Plan work? The Relief Plan provides a 30-day payment deferral for your Possible Loan in addition to the standard 29-day grace period, for up to 59 days of total relief on outstanding payments. During this period, qualifying customers can delay payments without new late reports related to the covered hardship. ### How do you qualify for the Relief Plan? To qualify, you must have an active Possible Loan and experience an eligible hardship event, such as a death in your immediate family, serious illness or disability, a qualifying natural disaster, critical medical expenses (including abortion care), a mass casualty incident, or certain home emergencies including domestic violence or fire. Charged-off loans are not eligible. ### Wait, what does forbearance mean? Forbearance means temporarily delaying or adjusting required payments on a loan. It is not loan forgiveness; you still owe the outstanding balance. Under the Relief Plan, Possible offers forbearance by postponing certain actions—such as adding additional late payments to your credit report—when you qualify due to one of the specified hardship events. ### I already got more time to pay. Am I eligible? Eligibility depends on your current loan status and where you are in your repayment schedule. Some customers may still qualify for a hardship extension under the Relief Plan even if they have previously rescheduled payments. Contact Possible through the app to review your situation. ### What happens to my credit score? While you’re enrolled in the Relief Plan, qualifying payments on your Possible Loan generally will not be newly reported as late during the covered period. However, any late payments that were already reported to credit bureaus before enrollment cannot be removed or changed. Enrolling promptly after a qualifying event may help limit additional negative reporting. ### What kinds of medical care qualify? The Relief Plan covers certain events where you incur expenses related to critical medical care. This includes a range of serious health-related treatments and can include abortion-related care, subject to the Plan’s eligibility criteria. ### Will I get reminders when my payments are due? Yes. You’ll receive reminders when payments are approaching, including an email about three days before your next payment date, as long as your contact information and notification preferences are up to date. ### How do I get started? Log in to the Possible app and contact support to request enrollment in the Relief Plan. A representative will review your situation and determine eligibility based on the Plan’s qualifying events and your loan status. All products are subject to eligibility and approval by Possible Financial Inc. dba “Possible Finance” and “Possible” or its banking partner Coastal Community Bank. Eligibility for a product is not guaranteed.